Stansted Express cheap train tickets

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Refund, change, and delay repayment

Our customer service provides you with a fast and easy way to handle your refund, change, and delay repay issues. Read more in our FAQs to choose the kind of help you need.

Refund:

Refunding your ticket on TrainPal can be very simple, but there are certain ticket types that are non-refundable, such as Advance Tickets. For more details, please refer to: Ticket refunds & changes.

Change:

Changing your ticket on TrainPal is simple and convenient, but there may be a processing fee involved at times. For more details, please refer to: Ticket refunds & changes.

Delay repay:

Asking for delay repay on TrainPal is convenient, but the amount of compensation you can claim depends on the operator you travelled with. For more details, please refer to: Delays and disruptions.