Buy Cheap GroupSave Train Tickets

Question 1

Changes

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Answer

If you wish to change your travel time or ticket class, you can pay the price difference between your current ticket and the most suitable ticket for your journey.

In many cases, if you are still travelling during a time when your ticket is not restricted, you won't need to pay any additional fare.

If you want to change the travel date, starting point or destination of your ticket, you may need to purchase a new ticket and request a refund for your existing ticket.

The refund and change fees for tickets vary based on the ticket value.

For tickets valued up to £1.99, there is no fee.

For tickets valued between £2.00 and £4.99, there is a £0.99 fee.

Tickets valued between £5.00 and £9.99 pay a £2.50 fee

While tickets valued between £10.00 and £14.99 have a £6.00 fee.

For tickets valued over £15.00, there is a £10.00 fee.

Question 2

Refunds

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Answer

It can be refunded, but it needs to pay a certain fee (specifically the same as the change fee).

Off-Peak and Super Off-Peak Train tickets are refundable before the end of the 28-day validity period, but it needs a certain fee.

to cancel your tickets:
Step 1: Download TrainPal App
Step 2: Log in to the current account on TrainPal App or sign in with the contact email of your order on TrainPal App
Step 3: Agree to import tickets in TrainPal App - My tickets
Step 4: Find your bookings in "My tickets".
Step 5: Select "Refund".

Question 3

Seat Reservations

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Answer

Seat reservations are available at no cost and not mandatory, but it is advisable to book in advance. Generally, reservations can be made up to 2 hours before departure, but for early morning trains, the latest booking time is 4:00 pm the day before.

Question 4

How to buy GroupSave Train Tickets?

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Answer

On the TrainPal app

Open up the TrainPal app (or download it first if you don’t have it yet).

Choose your origin, destination, travel date and approximate travel time on an appropriate UK route. Don't forget that GroupSave discounts are generally only available on Off-Peak fares and times.

Select between 3 and 9 passengers for your journey.

Tap Find cheap tickets.

If GroupSave is available, you’ll see a pop-up message on your screen that says “Get 1/3 off on this trip with GroupSave!”

Tap Apply discount to view your new cheaper ticket options.

You should now see the discounted prices for all eligible journeys in your current search.

Question 5

How many people do you need for GroupSave tickets?

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Answer

For three to nine passengers travelling together.

Question 6

Are GroupSave tickets cheaper?

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Answer

Yes, GroupSave tickets are generally cheaper compared to individual tickets for the same journey. As long as the group size meets the requirements, everyone can enjoy a 34% discount.

Question 7

Can you buy GroupSave tickets at the station?

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Answer

Yes, GroupSave tickets can usually be purchased at the train station ticket office. When you arrive at the station, you can approach the ticket office and inform the staff that you would like to purchase GroupSave tickets. They will be able to assist you with the purchase and provide you with the necessary information regarding the availability, pricing, and any specific conditions associated with GroupSave tickets.

Question 8

How do group tickets work?

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Answer

It is necessary for all members of the group to travel together for the entire journey, and this offer is mainly applicable during off-peak times.

Question 9

Do you have to travel together on a group ticket?

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Answer

Yes, when you purchase a GroupSave ticket, it is generally expected that all members of the group will travel together on the same train and at the same time. GroupSave tickets are specifically designed for groups of people who are travelling together as a unit.
If there is a need for individual flexibility or if some members of the group need to travel at different times or on different trains, it's advisable to consider purchasing individual tickets instead of a GroupSave ticket. Individual tickets allow for more flexibility in terms of travel times and dates.